INDMAR CUSTOMERS CONTINUE TO REPORT CUSTOMER SATISFACTION
NMMA Awards Indmar with 18th Consecutive Customer Satisfaction Award
Indmar most awarded inboard marine engine manufacturer for customer satisfaction.
Reflection of what matters most to Indmar, the end user’s ownership experience.
MILLINGTON, TENN. FEBRUARY 14, 2020 –
Inboard manufacturer, Indmar Marine Engines earned their eighteenth customer satisfaction award based on a comprehensive survey completed by customers who purchased a new boat or engine during the period of January 1, 2019 and December 31, 2019. To be awarded by our customers for eighteen consecutive years speaks volumes about the hard work, dedication and commitment that our employees, network of dealers and boat building partners exhibit to our customers every day,” said Chuck Rowe, President of Indmar Marine Engines.
Rowe further explained, “Our team is committed to building quality engines that customers can rely on season-after-season. Winning this award based off our end users experience is proof that our hard work and due diligence is well worth the time and money we invest into the processes we have in place to ensure our customer has a wonderful experience not only on the water, but also when buying and serving the engines we manufacture.”
Indmar Marine Engines continues to set the standard when it comes to delivering best-in-class customer satisfaction. The company employs a dedicated factory support representative for each of its boat building partners and personally trains and certifies each of their authorized service technicians. They are the most awarded inboard marine engine manufacturer for customer satisfaction.
The NMMA honored Team Indmar with the 2019 Marine Industry Customer Satisfaction Index (CSI) Award for excellence in customer satisfaction during the industry Breakfast held at the Miami International Boat Show. The Marine Industry Customer Satisfaction Index (CSI) study, now in its eighteenth year, honors manufacturers that actively measure customer satisfaction and pursue continues improvement to better serve the customer.
ABOUT INDMAR MARINE ENGINES
Indmar is the world’s largest privately held manufacturer of gasoline powered inboard marine engines. Indmar has a pedigree going back over 40 years in the inboard marine industry and a proud tradition of pointing the way forward. Indmar was the first inboard manufacturer to deliver fuel injection, custom calibrated engines and the first to produce an inboard engine with a catalyzed exhaust; which is now the industry standard. Today, this legendary brand delivers an inimitable mix of unrivaled performance, meticulous craftsmanship and ground breaking innovations – charting a course for others to follow, yet leaving the competition behind. Indmar operates advanced manufacturing facilities in the U.S. with distributing centers in Millington, TN, Merced, CA and Nowra, Australia. For more information, please visit www.indmar.com.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit http://www.nmma.org.